Here are some Frequently Asked Questions (FAQs) and trouble shooting tips for the Z1 and Z2 CPAPs and Accessories.
If you do not find the answer to your question, you can email Customer Support at supportUS@breas.com or call us at 855-436-8724 ext 110. Our Customer Support department is open Monday- Friday 8:00 am- 5:00 pm Monday-Friday.
Only if you meet the criteria below:
Z2 Auto Firmware 18.104.22.168 for iPhone 11 Users Trying to Connect to Nitelog
June 1, 2020 – Breas Medical announces the release of Z2 Auto Firmware 22.214.171.124. The new firmware corrects a connection issue between the iPhone 11 and the Z1 and Z2 Autos to Nitelog for devices manufactured before June 2020. Only these patients need the upgrade. Upgrade to the new firmware is not necessary unless you have an iPhone 11. It does not affect the performance or functionality of the Z1 or Z2. All Z2 Auto CPAPs manufactured after June 1, 2020 will have the new firmware already installed. Click on link below for more information. https://breas.us/z1-z2-firmware-upgrade/
You can change the date and time on your Z1 or Z2 Auto, by connecting it to our Nitelog app on an iPhone/iPad or most Android devices. The app should prompt you to sync to the local date and time upon start up. If it does not, or if you accidentally hit “no” when prompted, swipe left at the main screen (that shows your Z1/Z2 screen) to access the settings menu. You can manually adjust the date and time on this page.
On a Z1 or Z2 CPAP you can change the date and time by using the Dataviewer Software on a Windows computer.
You can change the date and time on your Z1 or Z2 Auto, by connecting it to our Nitelog app on an iPhone/iPad or most Android devices. The app should prompt you to sync to the local date and time upon start up. If it does not, or if you accidentally hit “no” when prompted, swipe left at the main screen (that shows your Z1/Z2 screen) to access the settings menu. You can manually adjust the date and time on this page.nnYou can also use the Z1 Auto Firmware Upgrade program on a PC computer to adjust the date and time. Download the upgrade at the following link:nnhttp://breas.us/cpap-user-guides-and-software/nnPlug the Z1 Auto into a power source, and connect it to the PC using the USB-micro USB that was included in the Z1 box. Use the “Set Date and Time” button to adjust the date and time. Do not upgrade the firmware unless you are sure it is out of date.
By law we are unable to distribute the instructions to change the pressure settings for patients. If you have questions on the appropriate pressure on your device, please contact your prescribing doctor and/or sleep specialist. If you are a prescribing doctor and/ or sleep specialist, call us at 855-436-8724 so we can send you the clinician’s manual.
- Hold down the UP arrow until 00 minutes is flashing.
- Use the UP and DOWN arrows to choose the time you would like (5 minutes, 10 minutes etc.).
- Once your desired time is selected and flashing hold down the middle power button until the LCD screen reads “accept” (LCD screen should now show a bar graph in the top left-hand corner).
- Hold the DOWN arrow button until the pressure appears (will be flashing).
- Use the UP and DOWN arrow to adjust the pressure.
- Then hold down the middle power button until you see the word “accept” on the LCD screen.
Please note: you must set the ramp time before setting the ramp pressure. If the time is 0 minutes, it will not work.
To change the Z-Breathe setting on your device, start with the unit in standby mode (reading 0.0 for the pressure). Simultaneously hold down the UP and DOWN arrow buttons until APAP or CPAP-2 is flashing. Use the UP and DOWN arrow buttons to adjust the setting and hold down the MIDDLE power button until you see the word ACCEPT on your screen. The unit will then return to standby mode.
How do I get a product I purchased over the Internet changed over to CPAP mode instead of APAP mode (vice versa)?
Your Z1 or Z2 should have been set to the specific pressure(s) stated on your prescription. You will need to call the provider you purchased your device from to discuss this further, as they hold your prescription. If you prefer to bring your Z1/Z2 to your local doctor or licensed therapist, we can email them the Clinicians Manual with the instructions to set your device.